How do experts actually want to work – or create the most value for their organisations?
They want the deepest possible understanding of what is happening around them.
They might want to be put in touch with people at a similar expert level to discuss something.
They might have a complex decision to make (which they might want to make going for a short walk, not with ‘decision support software’).
What they definitely don’t want is software which gives them a list of tasks to do, without explaining why they need doing, how they fit into the overall organisation’s processes, what the software does with them, and how it ends up.
In short people like to drive themselves (and their software), not have the software drive them. A sense of serendipity is quite essential.
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