Month: November 2016

So many software discussions seem to resolve to one question – who is ultimately defining and driving the software – the customer or the software company? Almost always, its the software company. The software come up with something they want to sell, and a business model around it, and they go and sell it. When…

I was asked to submit my home electricity and gas meter readings this morning. I clicked on a link on an e-mail which took me to a mobile web page of the meter provider which .. asked me to enter a username and password. Why is this still OK? I’ve clicked on a link in…

The conventional software model, provided by big companies, does not put any premium on flexibility. The customer should know what they want in advance, we build it, and it is much more expensive for us to keep changing it. When flexibility is expensive, then everyone benefits from keeping everything standardised – the Model T Ford…

Most industries struggle with data management – certainly the ones which we look at in detail do (shipping and oil and gas). Data management is a problem for the organisation but not usually anyone’s individual problem, because leaving data in a mess today causes problems for the unknown person who has to make sense of…

The software industry is driven in 2016 by software vendors – whose objective is usually selling complex software for high prices, which tie the client down. How can we be sure of this? Because if we start with software from the customer’s perspective we come up with completely different answers to the ones we currently…